Can you match an official faction colour scheme?
Yes. Send the faction, edition or reference images you prefer. We can follow a recognisable official direction or develop a controlled variation while keeping unit markings and army consistency clear.
Can I send models I already own?
Yes, after we confirm their condition, assembly, missing parts, customs declaration and transit responsibility. Please do not ship models before receiving confirmation.
Can troops and characters use different painting tiers?
Yes. Units can use a consistent army-ready treatment while focal characters receive additional face, weapon, freehand, lighting or basing work.
Do you accept conversions and third-party parts?
They can be included when the parts, fit and intellectual-property considerations are confirmed in the brief. Assembly, gap filling and structural work may change the quote.
Does the catalogue price include the official model kit?
Catalogue prices explicitly marked as kit included cover the corresponding official kit during the current offer. Different kits, conversions or specifications are quoted separately.
How long will a 40K project take?
Timing depends on model count, complexity, sourcing and the active queue. The written quote provides an estimated production range rather than a universal guaranteed turnaround.
How are finished models protected for international shipping?
Models are photographed before packing, protected with model-appropriate supports and shipped with tracking where available. Oversized or especially fragile pieces may require a separately quoted packing method.