Policies & Trust

Clear policies make custom work easier to trust

This page summarizes privacy, commission terms, shipping, refunds, public display permissions and IP disclaimer information.

Privacy

Explains how form, email, order, analytics and payment redirect information is handled.

Terms

Covers 40% deposit, three WIP revisions, balance payment, production scope and cancellation rules.

Shipping

Production ships from China. Orders above $450 ship free; below that threshold shipping is $75.

Refund

Final photos and video are confirmed before shipment. After shipment, returns are not accepted; exchanges may require customer-paid shipping.

Public Works

Finished works may be publicly shown unless the customer requests privacy for a custom commission.

IP Disclaimer

Warhammer, 40K, Age of Sigmar and related marks belong to Games Workshop. Maxon Casting is an independent painting service.