Clear boundaries make custom work easier to trust

Commission scope and quotes

• Catalogue prices are references for the model and finish shown. Custom schemes, conversions, scenic bases, army batches or different kits are quoted separately.
• During the launch offer, catalogue prices marked as including the official model kit include that kit. Client-supplied models and special sourcing must be confirmed in the quote.
• The final email quote states the production scope, price, estimated schedule, delivery method and reference material requiring approval.

40% deposit and cancellation

• A 40% deposit is normally required to fund kit sourcing, materials and a production slot.
• The project enters purchasing or production after the deposit arrives and the specification is confirmed.
• If the client cancels before purchasing or production begins, any refund is calculated after unavoidable costs. Once a kit has been purchased, custom work has started or a dedicated slot has been reserved, the deposit is generally non-refundable.
• If Maxon Casting cannot accept or continue the project, payment for the unfulfilled portion will be returned.

Cancellation, pauses and scope changes must be confirmed by email. Social-media messages are not the final change record.

Schedule and WIP revisions

• Production time depends on model count, complexity, sourcing and the active queue. There is no universal fixed delivery time; the estimate is stated in the quote.
• Projects include a mid-production WIP review and normally up to three revision conversations within the approved direction.
• Revision rounds cover colour, contrast, local details and agreed effects. They do not include changing the kit, replacing the overall scheme, rebuilding finished structures or adding major conversions.
• Work outside the agreed scope is quoted for additional time and cost before it proceeds.

Final approval, balance and holding

• Final photos and video are provided for approval after production.
• Packing and dispatch begin after approval and full balance payment. Until then, ownership and delivery obligations remain with the studio.
• The balance deadline and holding arrangements for overdue projects are stated in the quote or a later email. Contact us in advance if payment will be delayed.

International shipping, customs and timing

• Projects ship from China using a tracked international service. The carrier and expected delivery range are confirmed before dispatch.
• Standard shipping is included from USD 450. Below USD 450, standard shipping is USD 75. Oversized parcels, remote destinations and special insurance may require a separate quote.
• Import duty, VAT, clearance charges and other destination-government fees are paid by the recipient unless the quote expressly says otherwise.
• Carrier, customs, weather and destination restrictions are outside direct production control, but we will assist with tracking and declaration documents.

Custom goods, returns and transit damage

• Painting commissions are made to an approved specification. After the client approves final media before dispatch, returns are generally not accepted for change of mind, subjective colour preference or no longer needing the item.
• If the item is materially different from the confirmed order, has a workmanship issue or arrives damaged, contact us promptly and retain the box, packing and unboxing photos or video.
• Based on the evidence and carrier outcome, we may arrange repair, replacement parts, remaking, an appropriate refund or another reasonable solution. Unauthorised returns may not be accepted.
• If the issue is not attributable to the studio or transit, repair, exchange and return shipping may be charged to the client.

Nothing in this policy limits mandatory consumer rights under applicable law. Mandatory law controls if there is a conflict.

Privacy, accounts and public display

• We collect only information needed for inquiries, quotes, accounts, payment, production communication and delivery, such as name, email, country, model list and order details.
• The site uses basic traffic and conversion analytics. Names, email addresses, phone numbers and detailed form messages are not sent to GA4.
• Client information is used only for service delivery, anti-spam, security auditing and legal obligations. We do not sell personal information.
• Finished work may be shown on the website, portfolio and social media by default. Clients may request a private commission in the inquiry form or by email before production.

Intellectual property and independence

• Warhammer, Warhammer 40,000, Age of Sigmar, Horus Heresy and related names and imagery belong to their respective rights holders, including Games Workshop.
• Maxon Casting is an independent miniature-painting studio and is not officially licensed, sponsored by or affiliated with Games Workshop or another model brand unless explicitly stated.
• Clients are responsible for having permission to use logos, artwork, reference images and custom requests they provide.

Frequently asked questions